Complacency Is the Kiss Of Death

OPENING COMMENTS FROM COACH ENIO: Mr. Mackay’s article is excellent for athletes, coaches, teams, and anyone looking to improve in their endeavours. He uses examples from sales and business, but I encourage you to consider them in the context of athletics and your own teams. Consider how they relate to you or someone you know. Mr. Mackay’s tips at the end of the article apply to all areas of sports, business, and life. Enjoy your reading!

A highly successful salesman had been at the top of his game for years. He had a loyal customer base, and his sales numbers were consistently high. Over time, he became comfortable and started relying on his past success to carry him forward. He stopped seeking new clients and neglected to follow up with existing ones, assuming they would always remain loyal.

One day, he noticed a decline in his sales figures. Puzzled, he reached out to a few former clients, only to discover they had moved on to competitors who offered more personalized service and innovative products. Realizing what his complacency had cost him, he decided to revamp his approach. He began actively seeking feedback, attending industry events and exploring new sales strategies. His renewed effort not only regained lost clients but also attracted new ones.

Complacency is a silent killer. It can cost you dearly. Stay proactive and continuously seek ways to improve and innovate.

Andy Grove, former CEO of Intel Corporation, said: “Success breeds complacency. Complacency breeds failure. Only the paranoid survive.”

Just look at the big-time companies that have gone out of business due to complacency – Sears, Kmart, Circuit City, Radio Shack, Compaq, Enron, BlackBerry, Pontiac, Woolworth’s, Arthur Anderson, Lehman Brothers, Polaroid, Eastman Chemical and Xerox.

It’s unbelievable how many companies disappeared just in the last decade, many because they were too complacent. Companies like Borders, Pier 1 Imports, Toys R Us, Ringling Bros. and Barnum & Bailey Circus, Sports Authority, Gawker, Dressbarn, A&P Supermarket, Blockbuster and Lord & Taylor have all vanished.

Eastman Kodak once dominated in the photographic film industry with nearly 90 percent of the market, but it was too anchored in its success. Even though a young Kodak engineer invented the digital photographic process way back in 1975, the company bosses didn’t believe in the technical innovation that led to the company’s bankruptcyAre there areas where you are becoming complacent?

Dealing with complacency requires a proactive approach to keep yourself motivated and engaged. Here are some strategies you might find helpful:

Treat every day as a fresh start. Complacency can lead to stagnation or feeling stuck in the mud. It is so easy to get in a comfort zone and never get out. Occasionally time can wear you down. Keep working and preserve your motivation.

Set new SMART goals. As in Specific, Measurable, Actionable, Relevant and Time sensitive. Regularly update your personal and professional goals. Make sure they are challenging yet achievable to keep you striving for improvement.

Seek feedback. Request feedback from colleagues, mentors, or supervisors. Constructive criticism can provide new perspectives and areas for growth. And don’t forget to talk to your customers.

Learn continuously. Engage in lifelong learning. Attend workshops or webinars or take online courses to acquire new skills and knowledge.

Change your environment. Sometimes a change of scenery can spark creativity. Rearrange your workspace or try working in different locations.

Reflect on your achievements. Take time to reflect on what you’ve accomplished and consider how you can build on those successes.

Embrace challenges. Step out of your comfort zone by taking on new projects or responsibilities. This can reignite your passion and drive.

Network with others. Surround yourself with motivated individuals. Networking can introduce you to new ideas and opportunities.

Practice mindfulness. Mindfulness can help you stay present and focused, preventing the drift into complacency.

Personally, the one thing that has always kept me from being complacent is competition. Whether you welcome competition or try to avoid it, it makes you better and stronger. You should not only expect stiff competition, but you should also actively seek it. You’ll never realize your full potential in business or athletics unless you’re challenged.

Professional wrestler Chris Jericho said, “When you stop being nervous is when you should retire. I’m always a little nervous for anything I do because when complacency sets in, that’s when I feel it’s time to move on to something else.”

There is an old saying in Africa that goes like this: Every morning a gazelle gets up and knows that it must outrun the fastest lion or it will get eaten alive. And every morning, a lion gets up and knows that it must outrun the slowest gazelle or it will starve to death. So, whether you are a gazelle or a lion, every morning when you get up, you’d better be running.

Mackay’s Moral: Complacency is the enemy of progress. Stay curious, stay challenged and keep moving forward.

Harvey Mackay, Founder
“The biggest room in the world is
the room for improvement.”